Contact us
FAQs about smart metering for electricity and gas are here. If you are making contact about your energy account, please get in touch with your gas or electricity retailer first. To contact our privacy officer click here.
To contact us please fill in the form below.
Complaints process
Please first direct any metering complaint to your energy retailer, who will talk to us on your behalf.
In New Zealand - if your retailer cannot resolve your complaint, contact Utilities Disputes or call 0800 22 33 40. This is a free and independent service for resolving complaints about utilities providers.
In Australia - if your retailer cannot resolve your complaint, contact the Energy and Water Ombudsman. This is a free and independent dispute resolution service.
FAQ
Office addresses
Level 2, 111 Carlton Gore Road, Newmarket 1023
PO Box 9017, Newmarket 1149, Auckland
Level 9, Lambton Quay, Wellington 6011
Private Bag 39980, Wellington Mail Centre, Lower Hutt, Wellington 5045
15 Print Place, Middleton, Christchurch 8024
PO Box 6321, Upper Riccarton, Christchurch 8442
Level 9, 555 Lonsdale Street, Melbourne
GPO Box 5499, Melbourne VIC 3000
Unit 22, 38-46 South Street, Rydalmere, NSW 2116
PO Box 277, Ermington NSW 1700
10-12 Devon Street East, Level 3, New Plymouth
483C Rosebank Road, Avondale, Auckland 1026
PO Box 19646, Avondale
3/33 Austin Street, Onekawa, Napier 4110
PO Box 146, Bay View, Napier, 4104
Unit 3/340 Flaxton road, Rangiora, North Canterbury 7400
9 Oxford Mews, Richmond, Nelson 7020
PO Box 3422, Richmond, Nelson 7050