NZ households

Please get in touch via the number or email on the letter you've been sent about this work.

We have been asked by your power company to upgrade, replace or check the meter at your property.

There's no cost to you. 

We have been asked by your power company to carry out this work on their behalf. They have given us your contact details.

It takes around 30-60 minutes to complete most of the work we do. Fully replacing a meter can take up to four hours.

We communicate regularly via text messages, including appointment times.

Bluecurrent doesn't need any permission directly. You may have an arrangement with your landlord or body corporate that means you need to let them know.

Meter maintenance would usually require some of the hardware components to be fixed or replaced. In rare cases a meter replacement might be required, but this will be discussed with you before it happens.

Electricity meter data is secure and confidential. The collection, use and disclosure of advanced electricity meter data is subject to strict data protection arrangements and confidentiality rules.

Read the Bluecurrent privacy policy to find out more about your personal information.

You need to make sure your power company is aware of this, as they pass the information on to us. Please contact your power company to check they have this information.

If you don't already have an emergency backup plan in place, we encourage you to do this.

The work will be completed by a contractor who provides services for us. All contractors will be wearing an identification card that you can ask to view at any time.

Advanced or smart meters measure how much gas is used at your property and when it was used. The meter sends your usage information wirelessly through secure transfer methods, removing the need for onsite meter reads.

We haven’t identified anything wrong with your current gas meter. We’re replacing your old meter with new technology which will record when your gas is used and provide accurate meter readings remotely.

You’ll get a letter or an email from your gas company letting you know when we will visit your property to change the meter. If your gas meter is outside and easily accessible, you don’t need to be home when we change the meter. You will need to be home when we turn your gas back on.

The meter replacement will be carried out by a registered metering technician and will take up to one hour. Our technician will remove your existing meter and replace it with an advanced meter. We will then need to relight each of your gas appliances to make sure they are working properly.

If you can’t be home during the day, please make sure someone is home between 4pm and 8pm on the day we change the meter so we can finish our checks and turn the gas back on for you.

To arrange a time for the work please call us on 0800 008 877.

Yes, we need to turn your gas off for up to 60 minutes while we remove your old meter and install the new one.

We need to turn your gas supply off when we install your new gas meter. After the meter is installed we check your gas appliances to make sure any air introduced to the gas pipes has been removed so your gas appliances work correctly.

This work is done by a trained technician.

The advanced gas meters use Cat-M1 which is a low-power wide area network (LPWAN) mobile technology that is built for internet capable devices.

Please read the Bluecurrent privacy policy.

Your gas company also has privacy policies to protect meter data.

Please let your landlord or body corporate know about this work. We may need to make a minor modification to your property, for example blocking a vent into the property. We’ll ask for permission before we do anything.